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price promise

Guaranteed Lowest prices

We won’t be beaten on price on a like-for-like basis.

Spotted a product cheaper elsewhere? We’ll match it for you, no problem! We simply need to make sure the item you have seen is identical and in stock, then we’re good to go.

What You Need To Do...

  • Give us a call on 0345 565 1156
  • Let our friendly team know the product code
  • Tell us where you spotted it
  • Let our team work their magic!

That’s it. We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. It's a win win!

price promise mobile

If you have made a purchase from activeoffice.co.uk and have found a better price from one of our competitors, we will pay the difference back to you providing a valid claim is made - terms and conditions apply.

See below for more details on how to make a claim.

The Price Match Promise

price promise step 1
1

Find a Better Price

Find a better price online from another retailer within 7 days of your purchase to make your claim.

price promise step 2
2

Submit Your Claim

Contact our customer services team or your account manager and provide them with the relevant details including proof of the retailer price.

price promise step 3
3

Receive Payment

After 7 days your claim will begin to be processed and you will receive a balance credit of the difference in the two products.

The Important Bits

  • We only price match for business account customers
  • Price must be from competitors’ website or valid printed literature
  • The product must be brand new and identical to ours
  • The product must be in stock and available within the same time frame as us
  • We can not guarantee that we can match offers, codes or voucher based deals that apply on top of our competitors visible pricing
  • We cannot guarantee to match exclusive prices available to membership schemes or subscriptions
  • We can match the price of an item but not delivery charges or additional services
Important bits
price promise

Guaranteed Lowest prices

We won’t be beaten on price on a like-for-like basis.

Spotted a product cheaper elsewhere? We’ll match it for you, no problem! We simply need to make sure the item you have seen is identical and in stock, then we’re good to go.

What You Need To Do...

  • Give us a call on 0345 565 1156
  • Let our friendly team know the product code
  • Tell us where you spotted it
  • Let our team work their magic!

That’s it. We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. It's a win win!

price promise mobile

If you have made a purchase from activeoffice.co.uk and have found a better price from one of our competitors, we will pay the difference back to you providing a valid claim is made - terms and conditions apply.

See below for more details on how to make a claim.

The Price Match Promise

price promise step 1
1

Find a Better Price

Find a better price online from another retailer within 7 days of your purchase to make your claim.

price promise step 2
2

Submit Your Claim

Contact our customer services team or your account manager and provide them with the relevant details including proof of the retailer price.

price promise step 3
3

Receive Payment

After 7 days your claim will begin to be processed and you will receive a balance credit of the difference in the two products.

The Important Bits

  • We only price match for business account customers
  • Price must be from competitors’ website or valid printed literature
  • The product must be brand new and identical to ours
  • The product must be in stock and available within the same time frame as us
  • We can not guarantee that we can match offers, codes or voucher based deals that apply on top of our competitors visible pricing
  • We cannot guarantee to match exclusive prices available to membership schemes or subscriptions
  • We can match the price of an item but not delivery charges or additional services
Important bits
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