How to contact us

How do I reach customer services?

You can track an order, update your details and much more, it's easy by visiting My Account.

Want to chat online with one of our Advisers. You can call our team on 0345 565 1156. They are available during our office hours below.

Office Opening Hours

Monday to Friday (Excl Bank Holidays): 8.45am to 5.00pm
Saturday & Sunday: Closed
Customer Service, Sales and Accounts Enquiries: Call 0345 565 1156
Email: mailbox@activeoffice.co.uk

Our Postal Address

Active Office
27 Munro place
Bonnyton Ind Estate
Kilmarnock
KA1 2NP

How do I make a complaint?

We’re really sorry that you are not happy with our service. If you need to contact us, you can do so via the following channels and we’ll do our very best to put things right;

• Call our Customer Service team on 0345 565 1156. They are available from 9am to 5pm, Mon-Fri.
• Or you can write to us at:
  Active Office
  27 Munro Place,
  Bonnyton Ind Estate,
  Kilmarnock
  KA1 2NP